Programme Coordinator – £28,123 to £32,126 – SE London

Programme Coordinator – £28,123 to £32,126 – SE London


Programme Coordinator – £28,123 to £32,126 – SE London

Start ASAP – Fixed Term Contract to September 2018

An exciting opportunity has arisen for a Programme Coordinator to join a leading London University.  If you have demonstrable administrative experience gained within Higher Education, please get in touch.


The aim of this flexible role is to support Undergraduate programmes and modules to ensure the delivery of excellent student experience.


  • To provide administrative support to Undergraduate teaching programmes and their convenors;
  • To be the first point of contact for all email, telephone or in-person enquiries to the Department of, dealing with all enquiries professionally and efficiently, and record student contacts using established procedures
  • To service departmental committee(s) as required
  • To facilitate the attendance monitoring of students
  • To provide a well informed and professional reception service for students, staff and other visitors to the Department
  • To update, maintain and develop student information systems e.g. filing, social media, web, databases, hand-in records, option choices, and exam performance;
  • To prepare, update and distribute departmental documentation e.g. handbooks, module materials, and summer mailing packs
  • To co-ordinate the Department’s orientation programme for students
  • To manage and organise departmental activities in relation to Quality Assurance and student experience e.g. module evaluations and staff/student fora
  • To respond to Departmental enquiries (e.g. telephone, email and in person) from: staff, students and potential applicants and take the appropriate action as necessary
  • To support and contribute to the delivery of frontline services – including advice and guidance through the Department Office on a regular basis/as required
  • Contribute to the ongoing planning and implementation of excellent services for the enhancement of the student experience in the Department
  • Contribute to excellent communication between the Department and other areas
  • Contribute to team work to ensure business continuity within the team following the failure of, or damage to, vital services or facilities
  • Be committed to personal professional development, to ensure the highest quality of service to our students
  • In addition you will be required to undertake any other duties as may reasonably be required 


  • Demonstrable administrative experience, ideally gained within Higher Education
  • Proficiencies in Microsoft Office programmes, especially Word, Outlook, and Excel
  • An understanding of the Higher Education sector, familiar with HE standards and practices
  • Excellent interpersonal and communications skills
  • Ability to organise and prioritise a swiftly-paced, demanding and varied workload.
  • Excellent writing and numeracy skills
  • Ability to work with a wide range of people and to think creatively.
  • Ability to put forward new ideas and take the initiative in problem-solving
  • Ability to work both independently and as an active member of a professional team 


Due to time constraints and the number of applications we will only be able to respond personally to successful candidates. Hopefully you will be one of those. If not please do feel free to send your CV again for any other positions that are of interest.

Gray & Associates is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.