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Reception Manager – £30,000 per annum SE London


Reception Manager – £30,000 per annum SE London

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Reception Manager – £30,000 per annum SE London

5 mins Walk for Kennington or Oval tube.

15 mins bus from Victoria or Waterloo.

If you have excellent managerial skills, able to lead and coach a team and ensure the highest level of customer service, get in touch.

THE ROLE

  • To Lead and manage a Reception Team ensuring a smooth-running function.
  • To ensure the Reception Team provide a high quality and professional customer service and front-of-house function.
  • Provide guidance or service to visitors or guests.
  • Design, implement and monitor procedures and standards for activities which support and enhance the operation of the Reception Team

MAIN DUTIES

Communication

  • Communicate and promote the role of Office Services and Reception and increase understanding of the teams’ functions and services within the organisation.
  • Ensure effective communication channels within the department, highlighting commitments and priorities across the organisation.
  • Keep colleagues up to date on issues relating to the operation of the Reception function and wider department, responding to queries and providing advice.
  • Provide guidance and support to any visitor.

Management

  • Lead, recruit and motivate the Reception Team, being responsible for daily management operation, ensuring adequate resource allocation.
  • Through needs analysis, identify training requirements and opportunities for developing the Reception team.
  • Develop, implement and maintain formal procedures and standards of service and performance for activities, which support the operation of the Reception Team, and demonstrate achievements.
  • Develop and manage systems to ensure consistency and standardisation of service delivery including but not limited to security badges, telephone calls, mail processing and ordering supplies, deliveries and maintaining stock levels.
  • Through continual process review, identify and implement improvement initiatives.
  • Budgetary approval ability, able to order goods and services from existing suppliers

Operational

  • Maintain a thorough awareness of the organisation’s schedule of external and internal visitors and organisational business cycles, which affect the demand for Reception Team services and wider departmental service delivery.
  • Primary source of advice and first escalation referral route for team members and the organisation on operations of the Reception function including managing complaints.
  • Provide operational level Reception service support to the organisation in addition to Managerial responsibilities.
  • Ensure adequate resource management within the Reception Team to ensure smooth running of the Reception service function across reception areas.
  • Operational lead on specific Office Services projects or functions in collaboration with other departments.
  • Where relevant work with the Facilities Manager, enhancing services that the Office Services department provides.
  • Consult with the Office Services Manager for guidance on any complex issues and refer them as appropriate.
  • Deputise for the Office Services Manager for specified tasks when unavailable.

THE PERSON

Education

  • Holds a specific Reception, Secretarial or Customer Service qualification or equivalent knowledge and understanding.
  • Corporate First Aid qualification and Corporate Health & Safety qualification.

Skills

    • Demonstrated ability of managing the performance of a team including Service Level Agreements and Key Performance Indicators.
    • Ability to manage the performance of suppliers against pre agreed standards.
    • Demonstrated ability of developing and improving processes within an operational service team.
    • Ability to work autonomously, meeting deadlines with minimal supervision.
    • High level of written and oral communication skills, including proven ability to communicate professionally at all times.
    • Sound working knowledge of Windows based software packages, including word processing, spreadsheets, databases, electronic mail, and the internet.
    • Proactive problem solving skills.
    • Ability to monitor costs & budgets

Knowledge

  • Significant understanding and experience managing reception or front of house operational service team.
  • Ability to handle complaints and complex scenarios both over the phone and in person.

Experience

  • Proven ability to lead, support and inspire a team.

 

Due to time constraints and the number of applications we will only be able to respond personally to successful candidates. Hopefully you will be one of those. If not please do feel free to send your CV again for any other positions that are of interest.

Gray & Associates is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

 

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